Most WhatsApp bots answer questions. Alonah finishes the job.
It books the slot, takes the deposit, sends the consent form, invoices the work, and reminds the customer twice — inside the same WhatsApp thread they started, in whichever language they wrote. Your team steps in with one tap whenever they want.
Official WhatsApp Business platform · Stripe payments · Your own GCC number
What happens after "hi, do you have anything Thursday?"
One receptionist. Every step below happens without your team touching it — until they want to.
- 1
It reads the message as written.
Arabic, English, or Arabizi ("3an", "hala2"). A typed message, a voice note, or a photo of the problem. It answers in the same language and switches the moment the customer does.
- 2
It checks a real calendar.
Staff hours, which services each person does, existing bookings. Availability is re-verified at the moment it books, not just when it's offered — so a slot is never confirmed on the AI's word alone.
- 3
It holds, then confirms.
Deposit required? A Stripe link goes out on WhatsApp. The slot stays "on hold" until the payment lands, then becomes "confirmed." Unpaid holds release themselves after your grace period.
- 4
It handles the follow-up.
Reminders a week, a day, and two hours out, with prep instructions for that specific service. Reschedule or cancel with a reply; your refund policy is applied automatically.
- 5
It knows when to stop.
A complaint, a frustrated tone, or "can I speak to someone" — every one of these hands the conversation to your team on WhatsApp. Staff take over and hand back in one tap.
- 6
It remembers the customer.
"Same as last time" gets a real answer: who they saw, what they booked, when. Every conversation builds your customer list with zero data entry.
Built with rules an AI receptionist shouldn't be allowed to break
Most AI tools promise accuracy. Alonah enforces it in the pipeline, before a reply reaches your customer.
It won't state a price it hasn't looked up.
If a reply mentions money without a real pricing lookup behind it, the system catches it, retries once, and otherwise replaces the reply with "let me confirm the exact price for you." An invented number never reaches a customer.
It won't call a booking confirmed before it is.
No payment, no "confirmed." That's a rule in the code, not a tone-of-voice guideline.
It won't guess a treatment from a symptom.
Medical, dental, physio, pharmacy, and vet accounts are hard-set to never diagnose or advise. Anything that needs a professional to look first is booked as an assessment and quoted as an estimate only.
It won't handle an emergency.
A message or photo that signals gas, fire, electric shock, or flooding skips the AI and goes straight to a human with a safety-first reply.
It won't keep talking to an upset customer alone.
Any sign of a complaint escalates to your team — every time — while the AI stays polite in the meantime.
The same WhatsApp thread runs the rest of the business
A customer's message doesn't stop at "booked." Depending on your business, it becomes:
A payment
Deposits, full prepayment, tiered refunds, and invoices — Stripe, inside the chat, reconciled automatically. Took cash at the counter? Mark it paid and the customer still gets the receipt.
A quote
For work that needs pricing first — a repair, a renovation, a legal engagement — the AI sends an itemised quote the customer approves line by line. Approved lines become an invoice with a pay link. Unanswered quotes expire on their own.
A signed document
Consent forms, waivers, engagement letters. Sent as a link, signed by typing a name (and drawing one, if you want), time-stamped and tamper-evident. Multiple signers sign in order.
An order
Restaurants and cafés get a full menu the AI sends as a photo, answers questions about, and takes orders from — dine-in, pickup, or delivery, paid in chat or on arrival. Build the menu by uploading a photo of the printed one.
A job
Trades and auto shops get photo triage up front — what's broken, how urgent, which trade, likely parts — and a job card the technician updates from a link on their phone, ending with the customer's signature.
A return visit
Memberships with credits, freezes, and family bundles. Loyalty points and referrals for food and hospitality. Win-back messages to customers who've gone quiet, with "booked X of Y sent" reported back to you.
WhatsApp text and voice notes today. Phone calls next.
Customers text or send a voice note. Alonah answers in text and, on Business and Enterprise plans, with a spoken voice note of its own. If a WhatsApp message can't be delivered, reminders fall back to SMS. Your number stays your own — a real GCC number on the official WhatsApp Business platform.
Phone calls
Coming soonThe same receptionist, on a dedicated number or the call button inside your WhatsApp chat. It answers in Arabic or English, checks availability, books, and transfers the caller live to your staff when needed. It's built and in testing; we'll say it's live when it's live.
Thirty kinds of business. One persona each, not one template stretched thin.
A patient asks in Arabic about a filling. Alonah books an assessment, quotes an estimate only, and collects a deposit. No diagnosis, no firm price until the dentist has looked.
"Same as last time with Sara." Alonah checks Sara's hours — not just the salon's — and books it. Sara gets an email about her new appointment.
A customer asks for the menu and gets the photo. Orders two mains with add-ons, pays in chat, and gets a ready-by time based on your prep window.
A customer sends a photo of a leak. Alonah triages it, books a visit at the customer's address, and creates the job card the technician works from.
"Two-bedroom under 90k in Al Reem" searches your actual listings and only mentions properties that exist, then moves the lead to "viewing scheduled" on your pipeline.
Dental · Medical · Physiotherapy · Optometry · Pharmacy · Veterinary · Salon · Spa · Fitness · Restaurant · Café · Hotel · Events · Tours & Activities · Attractions · Retail · E-commerce · Professional Services · Accounting · Law · Real Estate · Property & Facilities · Automotive · Transport · Vehicle Rental · Home Services & Trades · Education · Pet Services · Nonprofit · Public Sector
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Every branch answers as itself
Each location has its own WhatsApp number, hours, staff, and time zone. A customer messaging the Dubai number gets Dubai's availability, not Riyadh's. Owners see every branch in one inbox; managers and agents see what their role allows.
You don't set it up. We do.
We connect your WhatsApp number — your own GCC number, on the official WhatsApp Business platform — load your services, staff, hours, and booking rules, and test it against your real scenarios before it goes live. Prefer to do it yourself? The dashboard walks you through it step by step, and the AI won't switch on until everything it needs is in place.
Frequently asked questions
What owners ask before switching Alonah on.