Your customer list writes itself. Then it works for you.
Every person who messages or books becomes a customer record with their history attached, no data entry. Alonah then sorts them, reminds them, wins them back, and rewards the ones who come back.
From first message to regular
- 01
First message → Lead
A record is created with source: an Instagram bio link, a QR code, or the exact Meta ad they tapped (WhatsApp tells us; no code needed).
- 02
First booking → Active
Profile fills in: services, staff seen, spend, bookings.
- 03
Quiet for 60 days → Dormant
Moved automatically, nightly.
- 04
Win-back
A templated “we miss you” to dormant customers; the report shows how many booked.
- 05
Review → complaint if needed
After the visit, a rating request. Low ratings open a complaint for staff, optionally with a WhatsApp alert.
- 06
Back again
The AI remembers: “same as last time” books the same staff member and service.
The CRM that builds from conversations
Segments and tags
Filter by Lead / Active / Dormant, custom tags, or search by name or phone.
Broadcasts that report back
Approved templates outside a live conversation; every send shows “booked X of Y” in the report.
Recall
An automatic “time for your next visit” after an interval you set.
Reviews and complaints in one queue
Negative reviews and AI escalations land together, with severity, in-progress, and resolution notes.
Sales pipeline
For real estate, legal, and consultative work: drag-and-drop stages the owner defines, cards any team member can move, and a public lead form for prospects who haven't messaged yet. The AI can move a lead's stage mid-conversation.
Ad attribution built in
A conversation that started from a Facebook or Instagram ad's WhatsApp button shows a “📣 via Ad” badge, and the AI's first reply can reference what the ad was about.
Memberships, loyalty, and referrals
Memberships
Plans with monthly credits (or unlimited), guest passes, freeze days, family bundles on one plan, QR check-in at the desk, and automatic renewal billing that won't renew an unpaid account. Business plan and above.
Loyalty points
For restaurants, cafés, and hotels: a point per unit spent, redeemed by staff against a purchase.
Referrals
For restaurants, cafés, and hotels: every customer has a shareable WhatsApp link with their code; when the friend completes a paid booking, both get points. One credit per phone number, no self-referrals.
Content ideas
Five ready-to-post social captions at a time, generated from your real services, FAQs, and 4-star-plus reviews.
Frequently asked questions
01Is this a full CRM?
It's the customer side of a booking system: profiles, segments, history, broadcasts, reviews, pipeline. It syncs out to a CRM via webhooks or the API if you need more (Enterprise plan).
02Do I have to import customers?
No. It builds from conversations and bookings. You can also create or update a customer by phone number through the API.
03Can the AI see a customer's history?
Yes, it looks up their past bookings and orders mid-conversation instead of guessing.
04Who can edit the pipeline stages?
Owners and managers. Anyone on the team can move cards.
Stop losing warm demand.
Managed setup included. Free trial, no card required.
Managed setup included · Free trial, no card required · Multilingual