A receptionist that books the consultation and never plays doctor.
Alonah answers patients on WhatsApp in English, Arabic, Spanish, French or Portuguese, books against each practitioner's real schedule, collects deposits, sends prep instructions, and gets consent forms signed, and it is hard-set never to diagnose, advise, or quote a firm price for anything a clinician hasn't looked at.
A day with Alonah at a clinic
- 01
A patient describes a symptom.
Alonah doesn't guess the treatment. It books an assessment, quotes the assessment price only, and says the clinician will confirm the rest.
- 02
It checks the right practitioner.
Dr. Ahmed's hours (8–12, then 4–8 with a break), the services he performs, his existing bookings. Not just “is the clinic open.”
- 03
Deposit, then confirmed.
Payment link in the chat; “on hold” until paid; released automatically if not.
- 04
Consent before the visit.
A signing link for the procedure consent or intake acknowledgement, typed name, optional drawn signature, timestamped and hashed.
- 05
Documents through a link, not the chat.
ID, referral letters, previous reports go through a secure expiring upload link attached to the patient's record.
- 06
Prep at the right time.
“Arrive fasting” goes out with the 24-hour reminder for that specific procedure; another nudge at 2 hours.
- 07
After the visit.
A review request; a low rating opens a complaint for the practice manager.
Switched on for Health & Care
Assessment-first services
Any service marked “needs a look first” is booked as a consultation and quoted as an estimate only.
E-signatures
Consent forms, treatment plans, intake acknowledgements; multiple signers in order.
Document requests
Secure upload link, expiring, attached to the patient record.
Per-practitioner schedules
Split days, per-doctor services, per-doctor pricing.
Waitlist
Cancellations are offered to waiting patients automatically.
Home visits
For physio, therapy, nursing: set per service; the AI asks for an address only when the service needs it.
Recall
“Time for your check-up” after an interval you set.
Rules built in
Never diagnoses, never advises
Always recommends a consultation, enforced in every reply for Dental, Medical, Physio, Optometry, Pharmacy, and Veterinary.
Never states a price without a real lookup
An invented number never reaches a patient.
Never confirms before payment
When a deposit is required, “confirmed” waits for the money.
Escalates on any complaint or frustration
A person takes over on WhatsApp, every time.
Who this covers
Dental
Medical clinic
Physiotherapy
Optometry & optical
Pharmacy
Veterinary
Frequently asked questions
01Can the AI tell a patient what's wrong?
No. It books a consultation and says the clinician will assess. That rule is enforced, not suggested.
02Does it work with my practice management system?
Google Calendar and Outlook two-way; Cal.com; or a signed webhook into your own PMS. Direct EMR connectors aren't offered today.
03How do patients send reports or IDs?
Through a secure upload link, not loose in the chat.
04Can a doctor see only their own diary?
Practitioners are Staff (schedules, no login). Dashboard access is by Team role: Owner, Manager, or Agent (inbox only).
05What about patient data?
Each clinic is isolated; credentials encrypted; role-based access; audit trail; configurable message retention. Full detail on our Security page.
Reception that never plays doctor.
Managed setup included. Free trial, no card required.
Managed setup included · Free trial, no card required · Multilingual