Help Center

Create your account from the Sign Up page, verify your email, and you'll land in onboarding, where you connect WhatsApp, pick your category, and set your services and hours.

Your business WhatsApp number, a list of services with prices and durations, staff working hours, and any FAQs you want Alonah to answer automatically.

Customers pay your own account, through Tap (mada, KNET, Benefit, STC Pay, Apple Pay, cards) or Stripe (cards, Apple Pay, Google Pay), whichever you connect; the provider's card processing fees are charged to your account. Your Alonah subscription is billed by card, in your local currency where available and in USD otherwise.

Plans scale by the monthly WhatsApp message allowance and the number of locations. See the full breakdown, add-ons and VAT-by-country table on the Pricing page.

WhatsApp not replying? Check your connection status in Settings. Wrong service hours? Update them in your category config, changes apply on the next message. Still stuck? Contact support below.