"My car makes a noise" can't be priced over chat — a diagnostic comes first, always.
An auto shop books fixed-price services like an oil change instantly, but a repair genuinely needs a mechanic's eyes on the car first. Here's exactly what happens when a customer messages on WhatsApp.
Booking an oil change
Customer asks for a service
"Need an oil change, this week if possible."
AI quotes and books instantly
150 AED, a real slot with an available technician.
Confirmed with a reminder
Booking confirmed instantly; a reminder lands the day before.
A repair — diagnosed first, priced honestly
The AI never guesses what's wrong with a car — it books the diagnostic and gives a starting estimate only.
Customer describes a problem
"My car makes a grinding noise when braking."
AI gives a starting estimate, books the diagnostic
"Repairs start around 300 AED — the technician confirms the exact issue and price after inspecting it."
Final price confirmed in person
No surprise bill — the real price and any parts needed are confirmed face to face.
Never a guessed repair price
Estimate-only pricing
Repairs are flagged as needing a diagnostic first — the AI only ever gives a starting estimate.
A job checklist per repair
Vehicle ID verified, diagnostic done, parts logged, test drive, customer sign-off — a real checklist, every time.
Quotes for bigger jobs
A major repair can go through a proper itemized quote instead of a guessed number.
See the full feature set
This case study covers one journey — the Mobility & Automotive solution page covers everything the platform offers this sector.
This works the same way for your business type
Automotive service is one example — the same building blocks adapt to logistics, vehicle rental, and more.