A table for two is a simple reservation. Catering for 80 is a quote. The AI never confuses the two.
A café takes everyday table reservations at a fixed slot, but a large catering or private event request genuinely needs a human to price it. Here's exactly what happens on WhatsApp, either way.
Booking a table
Customer asks for a table
"Table for 2 tomorrow around 5pm."
AI books the real slot
Checked against actual table availability — no cover charge, just the reservation.
Confirmed instantly
No back-and-forth call needed — confirmed on WhatsApp in seconds.
A catering request becomes a quote, not a booking
80 guests, a custom menu, a real budget conversation — this genuinely isn't a fixed-price slot.
Customer describes the event
"We need catering for a corporate event, 80 people, next month."
AI gathers the details
Occasion, guest count, date, and menu/budget preferences — never tries to force it into a standard booking.
A real quote gets sent
The café prices it properly and sends an itemized quote the customer can accept and pay.
Knowing when NOT to just book something
Quotes for custom requests
Anything that needs real pricing judgment goes through a quote, never a guessed price.
Waitlist for full slots
A fully booked time isn't a dead end — the next cancellation gets offered automatically.
Your own words
"Reservation" instead of "appointment" — every label matches how this café actually talks.
See the full feature set
This case study covers one journey — the Food & Hospitality solution page covers everything: menus, ordering, and more.
This works the same way for your business type
Cafés are one example — the same building blocks adapt to restaurants, hotels, and every other hospitality business.