A deposit secures the consultation slot — and the AI never once tries to answer the legal question itself.
A law firm's AI receptionist has one firm boundary: never give legal advice, always book the consultation and keep everything confidential. Here's exactly what happens when a prospective client messages on WhatsApp.
Booking a legal consultation — never answering the legal question
Client describes their matter
"I need advice on a contract dispute with a supplier."
AI collects the matter type, books a lawyer
500 AED, matched to a lawyer handling that matter type — never a guess at the legal answer itself.
A deposit secures the slot
100 AED holds the booking — a real, common step for a firm managing its lawyers' time.
Contracts handled securely, never over open chat
Client has a contract to review
A separate Contract Review service, not the same as a general consultation.
Documents requested securely
A secure upload link — client information is treated as strictly confidential throughout.
Signed digitally when ready
An engagement letter can be sent for a real e-signature before work begins.
A firm boundary, enforced every single reply
Never legal advice
The AI books and answers logistics — every substantive legal question is deferred to a lawyer, always.
Deposits for consultation time
A deposit secures a lawyer's real time slot — configurable per this firm's own policy.
Confidential document handling
Documents move through secure links and e-signatures — never plain chat attachments.
See the full feature set
This case study covers one journey — the Retail & Services solution page covers everything the platform offers this sector.
This works the same way for your business type
Law is one example — the same building blocks adapt to accounting, professional services, and more.