A GP visit, a lab test, a vaccination — three different bookings, one WhatsApp number.
A general medical clinic runs doctor consultations, lab work that doesn't need a doctor at all, and vaccinations — each with its own booking shape. Here's exactly what happens when a patient messages on WhatsApp.
Booking a GP visit
The AI never gives medical advice itself — it books the visit and leaves the medicine to the doctor.
Patient describes the visit they need
"I need to see a doctor, not urgent, sometime this week."
AI finds a real slot
Checked against actual doctor availability — never an invented time.
Confirmed, with a same-day reminder
Booking confirmed on the spot; a reminder goes out on the day of the visit.
Booking a lab test — no doctor needed
Not every service needs a specific person assigned — lab work is booked against the lab slot itself.
Patient asks for a blood test
No doctor preference needed — just a time that works.
Booked against lab capacity
The AI books the slot without assigning a staff member, since this service doesn't require one.
Results shared securely later
When results are ready, the clinic shares them as a document through the same conversation.
Every service type, one booking engine
Doctor visits, lab work, and vaccinations don't need three different systems.
Optional staff assignment
A service can require a specific doctor, or none at all — set per service, not hardcoded.
Document sharing
Lab results, referrals, or certificates can be sent as secure documents through the same chat.
Never medical advice
The AI books and answers logistics questions — clinical questions are always deferred to the doctor.
See the full feature set
This case study covers one journey — the Healthcare solution page covers everything: FAQs, documents, insurance questions, and more.
This works the same way for your business type
General medical is one example — the same building blocks adapt to dental, physiotherapy, and every other clinical practice.