An eye exam, a contact lens fitting, or just browsing frames — all booked the same easy way.
An optical store sells glasses and contacts, but the booking side spans a paid eye exam down to a free walk-in consultation for someone just browsing frames. Here's exactly what happens on WhatsApp.
Booking an eye exam
Customer asks for an exam
"Need an eye exam, my prescription might have changed."
AI books a real slot
100 AED, checked against the optometrist's actual schedule.
Prescription shared after
Once the exam is done, the prescription can be sent through the same chat as a document.
A free consultation — no pressure to buy
Not every visit is a paid procedure — a service can be free, and the AI treats it exactly as casually as it should be.
Customer wants to browse frames first
"Can I just come in and look at frames before deciding?"
AI books the free consultation
No charge, same booking flow, same confirmed slot.
Confirmed and reminded
Treated exactly like any other appointment — confirmed and reminded automatically.
Paid and free services, same system
Zero-price services
A service can be set to 0 — the AI never treats "free" as a special case that needs different handling.
Document sharing
A prescription or receipt can be shared as a real file through the same conversation.
Configurable terminology
This business's own words for "appointment" and staff titles show up throughout — not generic labels.
See the full feature set
This case study covers one journey — the Healthcare solution page covers everything: FAQs, documents, insurance questions, and more.
This works the same way for your business type
Optometry is one example — the same building blocks adapt to dental, pharmacy, and every other retail-clinical business.