"There's a broken streetlight" — with a photo and a location pin, routed to exactly where it needs to go.
A public sector office handles citizen service appointments and also issue reports — the kind that genuinely need a photo and an exact location, not just a description. Here's exactly what happens on WhatsApp.
Booking a service appointment
Citizen needs a document
"I need to request an official document, what's the process?"
AI books the right appointment type
50 AED, a real slot with the right department.
Confirmed with a reminder
Booking confirmed instantly, with a reminder ahead of the visit.
A pothole, photographed and pinned exactly
A vague text description isn't enough to send a crew to the right spot — the AI asks for exactly what's needed.
Citizen reports a problem
"There's a big pothole on my street."
AI asks for a photo and location pin
A photo and a shared WhatsApp location pin, so the report includes exactly where the issue is.
Routed to the right department
The report, photo, and pin are logged together and routed automatically.
Appointments and issue reports, one system
Photo + location capture
An issue report can carry both a photo and a precise WhatsApp location pin, not just text.
Routed to the right department
Different request types are handled distinctly, not funneled into one generic queue.
Configurable terminology
Officer titles and service names match this office's own language, not generic labels.
See the full feature set
This case study covers one journey — the Public Sector solution page covers everything the platform offers this sector.
This works the same way for your business type
Public sector is one example — the same building blocks adapt to nonprofits, education, and more.