"Do you have this in stock?" answered in seconds — and an order placed without leaving the chat.
A retail store fields product questions all day, takes orders directly on WhatsApp, and books personal-shopping sessions for customers who want one-on-one help. Here's exactly what happens.
Answering a stock question instantly
Customer asks about a product
"Do you have the blue jacket in size M?"
AI answers from what the store has configured
Answered directly — no wait for a human, no closed hours.
Free, no booking needed
A product inquiry isn't a paid service — it's answered the same way any FAQ would be.
Placing an order, or booking a shopping session
Two different asks, handled differently — an order isn't forced into a fixed-price mold.
Customer wants to buy
"I'll take the jacket, size M." — total depends on what's ordered.
Or wants hands-on help
"Can someone help me pick an outfit for an event?" books a real personal-shopping slot instead.
Either way, confirmed instantly
An order or a booking, same chat, same instant confirmation.
Answers, orders, and bookings — one assistant
Free-form services
An order's total isn't fixed in advance — priced by what's actually ordered.
Zero-price FAQs
A product question is answered like any FAQ, with no booking friction attached.
Your own terminology
Called an "order," not an "appointment" — matching how this store actually talks to customers.
See the full feature set
This case study covers one journey — the Retail & Services solution page covers everything the platform offers this sector.
This works the same way for your business type
Retail is one example — the same building blocks adapt to e-commerce, professional services, and more.