A 90-minute room booked for one no-show is real money lost — a deposit changes that.
A spa's treatment rooms are expensive to leave empty — long sessions, prepped rooms, a therapist waiting. Here's exactly what happens when a customer books a treatment and pays a deposit to hold it.
Booking a Moroccan bath
Customer wants a longer treatment
"I'd like to book the Moroccan bath for Saturday."
AI books the 90-minute slot
300 AED, checked against real room and therapist availability.
A deposit is required to hold it
50 AED upfront — the AI explains why and sends a secure payment link.
On hold until paid — confirmed once it is
The slot is never described as "confirmed" until the deposit actually lands — no false promises.
Customer pays via the link
A few taps, no app install, real Stripe checkout.
Instantly confirmed
The moment payment lands, the booking flips from "on hold" to fully confirmed.
If it's not paid in time
The hold releases automatically after a set window, freeing the room for someone else.
Real money on the line, real trust
Fixed or percentage deposits
Set as a flat fee or a percentage of the price, per service or business-wide.
Automatic unpaid-hold release
An unpaid hold doesn't sit there forever — it releases automatically so the room isn't wasted.
Warm, calming tone
This business's persona and wording are configured to match its brand — not a generic assistant voice.
See the full feature set
This case study covers one journey — the Salons & Wellness solution page covers everything: memberships, reviews, recall campaigns, and more.
This works the same way for your business type
Spas are one example — the same building blocks adapt to salons, gyms, and every other appointment-based business.