Couples therapy, child speech therapy, home visits — one WhatsApp number handles it all.
A therapy practice offers couples therapy, child speech therapy, and individual counseling — some sessions happen at the clinic, others as a home visit, depending on the service and what the client prefers. Here's exactly what happens when a client messages on WhatsApp.
A client books a session
The AI checks real availability for the right therapist and service — no double-booking, no guessing.
Client describes what they need
"We'd like to book couples therapy for this weekend."
AI checks real availability
Finds an open slot with the right therapist and confirms the appointment on the spot.
Reminders sent automatically
The client gets a reminder before the session — fewer no-shows, no manual follow-up.
In-clinic or at-home — the client's choice
Set once per service by the practice — the AI only asks for an address when it's actually relevant.
Practice sets it up per service
Couples therapy and child speech therapy are marked "in-clinic or at-home — client's choice"; a routine consultation stays in-clinic only.
AI asks only when relevant
For a flexible service, it asks which the client prefers; for an in-clinic-only service, it never brings up an address at all.
Therapist arrives prepared
A home-visit booking carries the address and session type — no back-and-forth on the day.
A client asks what a session includes
"What does the first speech therapy session include?" — answered from what the practice actually wrote, not a guess.
Practice writes a description once
Added directly on the service — no separate document, no extra system.
AI answers on demand
Looked up only when a client actually asks — never bloats every reply with extra detail nobody requested.
No answer on file? Says so honestly
If nothing's written for that service, the AI offers to connect a human instead of inventing an answer.
Generic building blocks, not therapy-specific software
The same service-management screen every Alonah business uses — nothing built one-off for this practice.
Per-service location
Any business — therapy, home services, mobile grooming — can mark a service as on-site, home-visit, or either.
On-demand service details
A short description field on every service, answered by the AI only when actually asked about.
Staff notifications
The assigned therapist gets notified by email or WhatsApp on every new, rescheduled, or cancelled booking — configurable by the practice.
See the full feature set
This case study covers one journey — the Healthcare solution page covers everything Alonah offers clinics and practices.
This works the same way for your business type
Therapy is one example — the same building blocks adapt to real estate, home services, education, and more.