A routine check-up, or a surgery that genuinely needs a vet's eyes on the pet first — booked correctly either way.
A veterinary clinic books everyday visits for pets, and also surgeries that can't be priced until the vet actually examines the animal. Here's exactly what happens when an owner messages on WhatsApp.
Booking a check-up or vaccination
Owner asks for a check-up
"My cat needs her annual check-up and vaccinations."
AI books both services
Check-up (120 AED) and vaccination (90 AED), back to back with the same vet.
Confirmed with a reminder
Booking confirmed instantly, with a reminder ahead of the visit.
A surgery consult first — then an honest estimate
Surgery pricing genuinely depends on what the vet finds — the AI never claims a fixed number for it.
Owner describes a concern
"My dog might need surgery, can you book a consult?"
Consult booked, estimate given for surgery
Consult confirmed at 100 AED; if surgery is needed, the AI notes it starts around 800 AED — confirmed only after the vet examines the pet.
Documents shared after
Aftercare instructions or records can be sent as a document through the same chat.
From a five-minute check-up to real surgery
Estimate-only pricing
Surgery is flagged as needing an exam first — the AI only ever gives a starting estimate, confirmed later by the vet.
Multi-service bookings
A check-up and a vaccination book back-to-back with the same vet, in one conversation.
Document sharing
Records and aftercare instructions go out as real files, not just text.
See the full feature set
This case study covers one journey — the Healthcare solution page covers everything: FAQs, documents, insurance questions, and more.
This works the same way for your business type
Veterinary is one example — the same building blocks adapt to dental, physiotherapy, and every other clinical practice.