Every Message Moves the Customer Forward
Automate reminders, updates, waitlists, broadcasts, and two-way replies across WhatsApp, SMS, and email without losing context.
Everything for Customer Conversations
One operating layer for reminders, updates, campaigns, and assisted replies.
Automated reminders
Multi-stage reminders before and after each booking.
- T-7d, T-24h, T-2h flows
- Confirm or reschedule buttons
- Quiet hours
Status updates
Keep customers informed from request to completion.
- Booking, order, and payment status
- Branch and staff context
- Arabic and English templates
Unified inbox
Escalate complex conversations without losing history.
- AI summaries and draft replies
- Assignment and SLA tags
- Customer profile beside the thread
Broadcast and waitlist
Fill gaps and reactivate dormant demand.
- Segments by service, branch, and language
- Auto-fill cancelled slots
- Send-rate throttling
Compliance controls
Protect opt-ins, templates, and customer preferences.
- Consent and unsubscribe tracking
- Approved template library
- Campaign audit history
Performance analytics
Know which messages drive replies, bookings, and revenue.
- Read and reply rates
- Template-level conversion
- Channel fallback reporting
Four Steps From Trigger to Response
Trigger
A booking, cancellation, payment, or customer question starts the flow.
Personalize
Alonah adds language, branch, service, and customer context.
Send
The right template goes through the best channel with fallback.
Resolve
Replies become confirmations, handoffs, notes, or new bookings.
Across Every Conversation Type
Clinic Ops
“Reminder flows cut no-shows without manual calls.”
Studio Manager
“Waitlist broadcasts fill same-day gaps before staff notice them.”
Multi-branch Team
“The inbox gives sales, support, and reception one customer story.”
Growth Lead
“Campaigns stay targeted instead of becoming spam.”
Frequently Asked Questions
Can Alonah send WhatsApp templates?
Yes — we map approved templates to reminders, payments, waitlists, and post-visit journeys.
Can staff reply manually?
Yes — AI handles routine flows and hands off conversations with full context when a person should step in.
Does it support Arabic?
Yes — templates, inbox views, and customer journeys support Arabic and English with RTL-aware presentation.
Turn Messages Into Operations
See how Alonah manages reminders, broadcasts, and customer replies from one system.
No credit card required · Setup in 48 hours · Arabic and English support