Dashboard Tour & Analytics
12 min
The recorded tour is on its way — until then, here's a written map of the four sections you'll use most, and what each one tells you about your business.
Video coming soon — full written tour below.
Overview
Today's conversation and booking counts, upcoming confirmed bookings, escalated-conversation count, 30-day revenue, conversion rate, completion rate, no-show rate, average booking value, and a bookings trend chart — all on one screen, with export shortcuts to CSV or PDF.
Conversations
Every WhatsApp conversation, filterable by status, channel, and date, with an SLA-breach flag for slow threads. Opening one shows the full message history and an AI-generated summary — and you can take over from the AI at any point, then hand control back.
Bookings
Every appointment, filterable by status and date, exportable to CSV. Staff can create a booking manually for a walk-in or phone booking using the same availability engine the AI uses, and each booking's detail view shows deposit status and, for an unpaid hold, exactly when it auto-releases.
Reports & Analytics
A comprehensive 30-day performance report — bookings, revenue, no-show rate, deposit revenue, average rating, revenue by service, message delivery-channel performance, reply rate, peak booking hours, and (where enabled) call analytics — exportable as a formatted PDF or CSV.