Complete Setup Guide

Every business gets its own dedicated WhatsApp Business number that the AI answers on. A guided connection wizard walks you through whichever starting point applies — a new WhatsApp Business app number, a personal number you want to upgrade, or a number you already use with another provider.

Once connected, every inbound and outbound message is matched to the correct business automatically — so nothing needs manual routing, even if you later add more branches.

Alonah ships with 28 built-in business categories — from dental clinics to salons to law firms — each pre-configured with the right AI persona, starter services, bilingual terminology, and compliance rules (medical categories, for example, are configured so the AI never diagnoses or gives medical advice).

Every default the category sets can still be overridden for your specific business — it's a starting point, not a limitation.

Set your default working hours, then add each service with its duration and price, and each staff member with their own hours (if different from the business default) and which services they're qualified to deliver. This is what lets the AI correctly answer questions like "does Dr. Ahmed have anything Thursday afternoon?"

Use Alonah's own built-in scheduler if you don't have an existing system, or connect Cal.com, Google Calendar, Outlook/Microsoft 365, a generic webhook, or simply have bookings emailed to you. Whichever you choose, the AI always checks real, live availability before promising a slot to a customer.

Optionally require a fixed or percentage deposit before a booking is confirmed, set your cancellation/refund policy, and connect Stripe (either Stripe Connect or your own keys) to actually receive payments. Once these are set, your AI receptionist is ready to take real customer conversations.