Make it easy for citizens to book, apply, pay, and get updates via WhatsApp
Make it easy for citizens to book, apply, pay, and get updates via WhatsApp (text and voice notes) and web — securely, bilingually (AR/EN), and at scale.
Who this is for
Municipal services (311)
Immigration & ID
Transport / Traffic
Courts & Notary
Licensing & Permits
Utilities (water/electricity)
Social services
Housing
Public health & clinics
Universities / TVET departments
What Alonah enables
WhatsApp agents
Configure agents to handle FAQs, book appointments, accept applications, collect fees/fines, and send status updates.
Two-way inbox + broadcasts
WA/SMS/Email with quiet hours, templates, and SLAs.
Payments
Secure links (cards/wallets/local gateways), deposits/pre-auth, refunds/credit notes with audit trail.
Secure documents & e-sign
ID scans, forms, consents through secure upload links — not inside chat.
Queues, SLAs & routing
Emergency/Urgent/Routine, skill-based assignment, and geotagged requests.
Analytics & dashboards
Demand, SLA compliance, revenue, and satisfaction.
Core citizen flows
Appointments
ID renewal, immigration, driving tests, court counters, utility office visits — with maps, required docs, and .ics invites.
Applications & permits
Building permits, vendor licenses, parking, event permissions — guided intake, secure upload, fee pay link, e-sign.
Service requests / 311
Potholes, streetlights, waste, water leaks, noise — with photos, a shared location pin, and assistive AI triage.
Fees, fines & payments
Secure pay links, partial payments, installment plans, instant receipts, refunds/waivers per policy.
Accessibility & languages
Bilingual & simple
Arabic/English with RTL support, clear copy, and quick-reply buttons.
Low-bandwidth
Text-first option and SMS fallback for non-digital users; a voice agent for phone-based access is coming soon.
Screen-reader friendly
Accessible phrasing; attach PDFs with alt descriptions.
Security, privacy & governance
Encryption & masking
Encryption in transit/at rest; role-based access; field masking for PII.
Audit & retention
Audit logs (who viewed/exported), retention controls, data-residency options.
Consent & policy
Consent capture, opt-out keywords, quiet hours; configurable FOI/records policies.
FAQs
Is Alonah B2B?
Yes — we enable your public-sector workflows; we don't serve citizens directly.
Emergency routing?
WhatsApp flows can surface emergency notices and route to official hotlines; they do not replace emergency services. Voice-call routing is coming soon.
Multi-language?
Full AR/EN with RTL; more languages via templates.
Data residency?
GCC data privacy compliant; retention and export policies configurable.
Accessibility?
SMS fallback and low-bandwidth text flows are supported today; a voice agent is coming soon.
Can fees be paid in installments?
Yes — staff can set up an installment plan; each due date sends its own WhatsApp pay link automatically. There's no saved-card auto-debit — every installment is a one-tap payment.
Equip your department
Connect WhatsApp, configure services, link payments, enable secure documents, and turn on broadcasts and SLAs.