One WhatsApp number. Buyers, sellers, and project inquiries — all handled.
A real estate agency sells resale properties, takes on new listings from owners who want to sell, and markets off-plan developer projects as a marketing partner. Here's exactly what happens when a customer messages them on WhatsApp.
A customer wants to buy
The AI only ever quotes real inventory — never a guessed price or an invented listing.
Customer describes what they want
"Looking for a 2-bedroom apartment in Dubai Marina, under 1.5M."
AI searches real inventory
Matches type, price range, bedrooms, and area against actual listings — reports honestly when nothing matches instead of guessing.
Books a viewing
Customer picks a listing and a time; the AI confirms the appointment on the spot.
A customer wants to sell
No separate form, no app download — the same conversation that qualifies a lead also books the agent visit.
Customer describes their property
The AI asks the questions this agency has configured — property type, bedrooms, address, asking price.
Books a valuation visit
Same booking flow as a buyer's viewing — an agent's calendar slot, confirmed instantly.
Agent goes prepared
Every answer the customer gave is attached to the booking — no re-asking on-site.
A customer asks about a marketed project
"Do you know Icon Tower's payment plan?" — answered from real content the agency uploaded for that project, not a guess.
Business sets up the project once
Name, developer, payment plan, plus the floor plan and brochure files — all tagged to "Icon Tower" specifically.
Customer asks a project-specific question
The AI searches only that project's content plus general company info — never mixes in another project's details.
Sends the floor plan, books a viewing
The actual floor-plan file lands in the chat, and a viewing gets booked tied to that exact project.
One flexible system, not three separate tools
Buying, selling, and project marketing all run on the same underlying building blocks — no bespoke real-estate-only software.
Real inventory search
Listings are real database records the AI searches — never invented.
Configurable booking questions
Any business can define the questions asked before a booking — no code required.
Named groups for anything
"Projects" here — branches, campuses, or collections for another business. Q&A, files, and bookings, all scoped per group.
See the full feature set
This case study covers one journey — the Property & Facilities solution page covers everything: rentals, maintenance, visitor passes, and more.
This works the same way for your business type
Real estate is one example — the same building blocks adapt to hospitality, education, home services, and more.