"My car makes a noise" can't be priced over chat. A diagnostic comes first, always.
An auto shop books fixed-price services like an oil change instantly, but a repair genuinely needs a mechanic's eyes on the car first. Here's exactly what happens when a customer messages on WhatsApp.
Booking an oil change
- 01
Customer asks for a service
"Need an oil change, this week if possible."
- 02
AI quotes and books instantly
150 AED, a real slot with an available technician.
- 03
Confirmed with a reminder
Booking confirmed instantly; a reminder lands the day before.
A repair, diagnosed first, priced honestly
The AI never guesses what's wrong with a car. It books the diagnostic and gives a starting estimate only.
- 01
Customer describes a problem
"My car makes a grinding noise when braking."
- 02
AI gives a starting estimate, books the diagnostic
"Repairs start around 300 AED, the technician confirms the exact issue and price after inspecting it."
- 03
Final price confirmed in person
No surprise bill. The real price and any parts needed are confirmed face to face.
Never a guessed repair price
Estimate-only pricing
Repairs are flagged as needing a diagnostic first. The AI only ever gives a starting estimate.
A job checklist per repair
Vehicle ID verified, diagnostic done, parts logged, test drive, customer sign-off, a real checklist, every time.
Quotes for bigger jobs
A major repair can go through a proper itemized quote instead of a guessed number.
See the full feature set
This case study covers one journey. The Mobility & Automotive solution page covers everything the platform offers this sector.
This works the same way for your business type
Automotive service is one example. The same building blocks adapt to logistics, vehicle rental, and more.