An assessment first, a treatment plan after, and recurring sessions that don't need re-explaining every time.
A physiotherapy clinic can't quote a treatment plan before actually assessing the patient, and its patients come back for multiple sessions, not a one-off visit. Here's exactly what happens on WhatsApp.
Booking the initial assessment
Every new patient starts here, a fixed-price visit that sets up everything after it.
- 01
Patient describes the issue
"I have lower back pain, want to book an assessment."
- 02
AI books the assessment
150 AED, a real slot with an available therapist.
- 03
Reminder with prep notes
A reminder lands with any instructions the clinic has set, what to wear, what to bring.
A session or rehab plan, priced as an estimate
Treatment sessions need the assessment's findings first, so the AI is upfront that the price is a starting estimate.
- 01
Patient asks about ongoing sessions
"How much for regular sessions after the assessment?"
- 02
AI gives an honest starting estimate
"Sessions start around 200 AED, your therapist confirms your actual plan after the assessment."
- 03
Recurring bookings made easy
Once a plan is set, booking each follow-up session is a quick back-and-forth, not a new conversation from scratch.
Built for treatment plans, not just single visits
The same mechanics that make one clinic type work adapt naturally to a multi-visit journey.
Estimate-only pricing
A service needing an assessment first is flagged as such, the AI never states its price as final.
Same therapist, remembered
A returning patient's usual therapist and history are already known, no re-explaining.
Prep instructions per service
Reminders carry service-specific prep notes automatically, every single visit.
See the full feature set
This case study covers one journey. The Healthcare solution page covers everything: FAQs, documents, insurance questions, and more.
This works the same way for your business type
Physiotherapy is one example. The same building blocks adapt to dental, therapy, and every other clinical practice.