"Do you have this in stock?" answered in seconds, and an order placed without leaving the chat.
A retail store fields product questions all day, takes orders directly on WhatsApp, and books personal-shopping sessions for customers who want one-on-one help. Here's exactly what happens.
Answering a stock question instantly
- 01
Customer asks about a product
"Do you have the blue jacket in size M?"
- 02
AI answers from what the store has configured
Answered directly, no wait for a human, no closed hours.
- 03
Free, no booking needed
A product inquiry isn't a paid service. It's answered the same way any FAQ would be.
Placing an order, or booking a shopping session
Two different asks, handled differently, an order isn't forced into a fixed-price mold.
- 01
Customer wants to buy
"I'll take the jacket, size M.", total depends on what's ordered.
- 02
Or wants hands-on help
"Can someone help me pick an outfit for an event?" books a real personal-shopping slot instead.
- 03
Either way, confirmed instantly
An order or a booking, same chat, same instant confirmation.
Answers, orders, and bookings, one assistant
Free-form services
An order's total isn't fixed in advance, priced by what's actually ordered.
Zero-price FAQs
A product question is answered like any FAQ, with no booking friction attached.
Your own terminology
Called an "order," not an "appointment", matching how this store actually talks to customers.
See the full feature set
This case study covers one journey. The Retail & Services solution page covers everything the platform offers this sector.
This works the same way for your business type
Retail is one example. The same building blocks adapt to e-commerce, professional services, and more.