Phone calls and voice notes, answered.
Alonah answers phone calls and the call button inside your WhatsApp chat, and listens to WhatsApp voice notes. It checks real availability, books, and hands over to your staff when needed.
Phone calls, answered
Alonah answers your phone line and the call button inside WhatsApp, checks real availability, books, and transfers to your staff when needed.
- 1It answers in the caller's language
- 2It checks your real calendar
- 3It books, or transfers to your staff
- 4The call is logged with its outcome
WhatsApp voice notes
Transcribed before the AI reads it
Any voice note, in English, Arabic, Spanish, French or Portuguese, with a fallback transcriber if the first one fails.
Answered in text, or in voice
The reply comes back as text, and as a spoken voice note on Business and Enterprise plans. The business opts in; the plan enforces it.
Everything else works the same
Availability checks, holds, deposits, escalation, identical to a typed message.
Phone calls, answered
The same receptionist answers your phone line and the call button inside your WhatsApp chat.
Your number, or the WhatsApp call button
Outside the Gulf, a local number you buy from your dashboard; in the Gulf, your own number connected to your phone system. Where WhatsApp allows it for your number, customers can also use WhatsApp's own call button, with no separate number needed.
The same receptionist
Answers in English, Arabic, Spanish, French or Portuguese, checks real availability, books, reschedules, cancels.
Live transfer to your staff
When a caller asks for a person or the AI can't help; if nobody picks up, the caller hears a fallback and gets the conversation link on WhatsApp.
Every call logged with its outcome
Booked, transferred, escalated, no action, in your reports. Each branch can have its own line.
Callers can interrupt
On calls to your phone line, talk over the assistant and it stops and listens, the way a person would, instead of finishing its sentence.
A natural voice you choose
Voices by ElevenLabs, in Arabic and English. On Business and Enterprise plans, pick a named male or female voice in your settings and press play to hear it before you decide.
The call button inside your WhatsApp chat
Customers tap the call icon in the chat they already have with you, and the same receptionist answers. No separate number to publish.
Answered like a phone call
The same receptionist: checks real availability, books, reschedules and cancels, in English, Arabic, Spanish, French or Portuguese.
Same safeguards and records
Counts against your phone add-on minutes, follows your recording setting, and appears in your call log marked as a WhatsApp call.
Where WhatsApp allows it
WhatsApp only turns on business calling for numbers with a high messaging limit (about 2,000 business-started conversations a day, which needs Meta Business Verification), and it is not offered in every country. We check daily and switch it on once your number qualifies.
Frequently asked questions
01Is the WhatsApp call button available for my number?
Not for every number or country yet. WhatsApp requires a high messaging limit, and it varies by country. We check your number and turn it on when it qualifies. Phone calls work either way.
02Can it call customers with reminders?
Not in the first release. Reminders go out on WhatsApp with SMS fallback.
03Can I choose how it sounds?
Yes, on Business and Enterprise plans. Choose a name, a speaking style, a pace and a male or female voice, and press play to hear a voice before you pick it. Voices are by ElevenLabs.
04Will I need a new phone number?
Outside the Gulf, a number you buy from your dashboard; in the Gulf, you keep your own and we connect your phone system. Where WhatsApp allows it for your number, customers can also call you with WhatsApp's own call button, no separate number needed.
05What plan is it on?
Phone is an optional add-on on any plan, in early access. Its minutes are one pool you can use on WhatsApp calling or on a phone line.
Pick up every message and every call.
WhatsApp and phone, one receptionist.
Managed setup included · Free trial, no card required · Multilingual