Manage home-service bookings via WhatsApp
Let customers tell you what's wrong on WhatsApp, auto-triage with photos/video, send a clear quote, take a deposit, and schedule the job, end to end.
Trusted by 300+ home-service companies in the GCC
Who this is for
One platform to manage all types of home services.
Plumbing
Emergency repairs and routine maintenance.
AC / HVAC
Installation, repair, and servicing.
Electrical
Installations, repairs, and inspections.
Appliance repair
Washing machines, fridges, ovens.
Cleaning
Deep cleaning and regular services.
Pest control
Safe and effective pest management.
Carpentry & joinery
Custom furniture and repairs.
Painting & decorating
Interior and exterior painting.
Glass / Aluminium
Windows, doors, and facades.
Landscaping / Irrigation
Garden design and irrigation systems.
Handyman
General repairs and maintenance.
Satellite / IT setup
TV, internet, and tech installations.
What Alonah enables
Powerful tools to automate home-service operations.
WhatsApp fault intake
Customers send text, photos/video, and voice notes; the agent asks smart follow-ups and collects address & preferred time.
AI triage (assistive)
Extracts category, urgency, likely cause, required trade, and parts checklist, guidance, not a definitive diagnosis.
Instant quotes in WhatsApp
Line-item pricing (good/better/best), call-out fees and ETA; customers approve/reject/ask-later per item.
Secure payments
Secure pay links (cards/Apple/Google Pay) for deposits, pre-auth, or full amount; automatic receipts.
Scheduling & dispatch
Offer time windows, route to the right technician, live On-my-way / Arrived updates.
Technician app
Job cards, checklists, before/after photos, parts used, customer signature.
How a job flows
From inquiry to completion in 6 simple steps.
- 01
Describe the issue
“AC leaking near bedroom. Started today. Water on floor.”
- 02
Smart follow-ups
“Ceiling or floor unit? When was the last service? Any error codes?”
- 03
Triage & quote
Trade: HVAC · Likely: clogged drain line · Priority: within 24–48h.
- 04
Payment & slot
“Pay QAR 150 deposit to confirm tomorrow 2–4 PM.”
- 05
Day of service
“Tech Fahad is on the way, ETA 25 min.”
- 06
Completion & receipt
Photos, checklist, signature → final invoice & warranty info.
Additional features
Scheduling, SLAs & emergencies
- Standard windows & priority emergencies
- Auto-escalate Gas/Electrical red-flags
- City/zone routing & skills matrix
Technician experience
- Job cards with triage notes
- Safety & diagnostic checklists
- Offline mode with auto-sync
Quotes, invoices & money
- Multi-option quotes with per-line approvals
- Deposits to reduce no-shows
- CSV export and outbound webhooks to your tools
Security & privacy
Encryption
In transit and at rest.
Access & audit
Role-based access & audit logs.
No cards in chat
No card numbers in chat.
Assistive triage
AI triage is assistive, not definitive.
FAQs
01Is this B2B?
Yes, Alonah powers your flows; we don't sell services to end-users.
02Multi-language support?
Full Arabic/English with RTL support.
03Emergency requests?
Yes, Alonah can triage on WhatsApp and on a call, and route to on-call.
04Site photos/videos okay?
Yes, customers upload via WhatsApp; large files via secure link.
05Per-item approvals?
Supported; the customer can accept only essentials.
06Deposits refundable?
Per your policy; auto-handled with an audit trail.
Start automating your services today
Join home-service providers across the GCC using Alonah.
No credit card required · Instant setup · 24/7 support