One WhatsApp number. Buyers, sellers, and project inquiries, all handled.
A real estate agency sells resale properties, takes on new listings from owners who want to sell, and markets off-plan developer projects as a marketing partner. Here's exactly what happens when a customer messages them on WhatsApp.
A customer wants to buy
The AI only ever quotes real inventory, never a guessed price or an invented listing.
- 01
Customer describes what they want
"Looking for a 2-bedroom apartment in Dubai Marina, under 1.5M."
- 02
AI searches real inventory
Matches type, price range, bedrooms, and area against actual listings, reports honestly when nothing matches instead of guessing.
- 03
Books a viewing
Customer picks a listing and a time; the AI confirms the appointment on the spot.
A customer wants to sell
No separate form, no app download, the same conversation that qualifies a lead also books the agent visit.
- 01
Customer describes their property
The AI asks the questions this agency has configured, property type, bedrooms, address, asking price.
- 02
Books a valuation visit
Same booking flow as a buyer's viewing, an agent's calendar slot, confirmed instantly.
- 03
Agent goes prepared
Every answer the customer gave is attached to the booking, no re-asking on-site.
A customer asks about a marketed project
"Do you know Icon Tower's payment plan?", answered from real content the agency uploaded for that project, not a guess.
- 01
Business sets up the project once
Name, developer, payment plan, plus the floor plan and brochure files, all tagged to "Icon Tower" specifically.
- 02
Customer asks a project-specific question
The AI searches only that project's content plus general company info, never mixes in another project's details.
- 03
Sends the floor plan, books a viewing
The actual floor-plan file lands in the chat, and a viewing gets booked tied to that exact project.
One flexible system, not three separate tools
Buying, selling, and project marketing all run on the same underlying building blocks, no bespoke real-estate-only software.
Real inventory search
Listings are real database records the AI searches, never invented.
Configurable booking questions
Any business can define the questions asked before a booking, no code required.
Named groups for anything
"Projects" here, branches, campuses, or collections for another business. Q&A, files, and bookings, all scoped per group.
See the full feature set
This case study covers one journey. The Property & Facilities solution page covers everything: rentals, maintenance, visitor passes, and more.
This works the same way for your business type
Real estate is one example. The same building blocks adapt to hospitality, education, home services, and more.