Case studies
See exactly what happens when a customer messages a business running on Alonah.
Case Study — Real Estate
A real estate agency sells resale properties, takes on new listings from owners who want to sell, and markets off-plan developer projects as a marketing partner. Here's exactly what happens when a customer messages them on WhatsApp.
Case Study — Therapy & Counseling
A therapy practice offers couples therapy, child speech therapy, and individual counseling — some sessions happen at the clinic, others as a home visit, depending on the service and what the client prefers. Here's exactly what happens when a client messages on WhatsApp.
Case Study — Dental Clinic
A dental clinic books simple, fixed-price visits and procedures that genuinely can't be priced until the dentist looks — and the AI treats them differently, never quoting a firm price for the latter.
Case Study — Medical Clinic
A general medical clinic runs doctor consultations, lab work that doesn't need a doctor at all, and vaccinations — each with its own booking shape. Here's exactly what happens when a patient messages on WhatsApp.
Case Study — Physiotherapy Clinic
A physiotherapy clinic can't quote a treatment plan before actually assessing the patient — and its patients come back for multiple sessions, not a one-off visit. Here's exactly what happens on WhatsApp.
Case Study — Optometry & Optical
An optical store sells glasses and contacts, but the booking side spans a paid eye exam down to a free walk-in consultation for someone just browsing frames. Here's exactly what happens on WhatsApp.
Case Study — Pharmacy
A pharmacy's requests aren't appointments in the usual sense — they're refills, quick consultations, and deliveries, and the AI calls them exactly that. Here's exactly what happens on WhatsApp.
Case Study — Veterinary Clinic
A veterinary clinic books everyday visits for pets, and also surgeries that can't be priced until the vet actually examines the animal. Here's exactly what happens when an owner messages on WhatsApp.
Case Study — Beauty Salon
A busy salon loses revenue every time a fully-booked slot gets cancelled and stays empty. Here's exactly what happens when a customer books, cancels, and someone else gets that same slot automatically.
Case Study — Spa & Wellness
A spa's treatment rooms are expensive to leave empty — long sessions, prepped rooms, a therapist waiting. Here's exactly what happens when a customer books a treatment and pays a deposit to hold it.
Case Study — Fitness Center
A gym's growth depends on getting prospects through the door — and its members depend on classes and personal training that don't overbook. Here's exactly what happens on WhatsApp.
Case Study — Café
A café takes everyday table reservations at a fixed slot, but a large catering or private event request genuinely needs a human to price it. Here's exactly what happens on WhatsApp, either way.
Case Study — Restaurant
A restaurant takes table reservations and also runs real food ordering from its own menu — pickup, delivery, or at the table. Here's exactly what happens when a guest messages on WhatsApp.
Case Study — Hotel & Accommodation
A hotel's pricing isn't one flat number — it's per-night rates that can shift with demand, plus a completely separate airport transfer service. Here's exactly what happens when a guest messages on WhatsApp.
Case Study — Tours & Activities
A tour departure isn't one customer at a time — it's a guide leading a group, with a real headcount cap. Here's exactly what happens when a family books on WhatsApp.
Case Study — Attractions
A waterpark or go-kart track sells day passes and timed sessions with hard capacity limits across the whole venue, not per staff member. Here's exactly what happens when a group books on WhatsApp.
Case Study — Retail Store
A retail store fields product questions all day, takes orders directly on WhatsApp, and books personal-shopping sessions for customers who want one-on-one help. Here's exactly what happens.
Case Study — E-commerce
An online store's biggest support volume is order status, returns, and product questions — none of them appointments. Here's exactly what happens when a customer messages on WhatsApp.
Case Study — Professional Services
A professional services firm qualifies enquiries, books consultations, and often needs a signed agreement before real work starts. Here's exactly what happens when a prospect messages on WhatsApp.
Case Study — Law Firm
A law firm's AI receptionist has one firm boundary: never give legal advice, always book the consultation and keep everything confidential. Here's exactly what happens when a prospective client messages on WhatsApp.
Case Study — Accounting Firm
An accounting firm's busiest weeks are tax season — consultations, filings, and bookkeeping reviews all competing for the same accountants' time. Here's exactly what happens on WhatsApp.
Case Study — Property & Facilities Management
A property management company handles maintenance requests, inspections, move-ins, and visitor registration — each with its own workflow, not a generic "appointment." Here's exactly what happens when a tenant messages on WhatsApp.
Case Study — Automotive Service
An auto shop books fixed-price services like an oil change instantly, but a repair genuinely needs a mechanic's eyes on the car first. Here's exactly what happens when a customer messages on WhatsApp.
Case Study — Transport & Logistics
A logistics company books shipments and pickups, but the price is genuinely quote-based, not a flat number. Here's exactly what happens when a customer messages on WhatsApp.
Case Study — Vehicle Rental & Chauffeur
A vehicle rental company rents cars and offers chauffeur trips, backed by a real, searchable fleet and a deposit that protects both sides. Here's exactly what happens when a customer messages on WhatsApp.
Case Study — Home Services & Trades
A home services company books everyday visits — plumbing, electrical, cleaning — instantly, but a renovation genuinely needs a real quote. Here's exactly what happens when a customer messages on WhatsApp.
Case Study — Education & Tutoring
An education provider needs prospective students and parents to say yes to a first, low-commitment step — and its enrolled students need real recurring tutoring sessions. Here's exactly what happens on WhatsApp.
Case Study — Pet Services
A pet services business books grooming, training, and boarding — services that take real time and real space, so a no-show is expensive. Here's exactly what happens when an owner messages on WhatsApp.
Case Study — Nonprofit / Community
A nonprofit needs people to volunteer, register for events, and actually complete a donation — not abandon it halfway. Here's exactly what happens when someone messages on WhatsApp.
Case Study — Public Sector Services
A public sector office handles citizen service appointments and also issue reports — the kind that genuinely need a photo and an exact location, not just a description. Here's exactly what happens on WhatsApp.
Case Study — Entertainment & Events
An events venue sells tickets and party packages where many guests share the same event, plus free venue tours for prospective clients. Here's exactly what happens when someone messages on WhatsApp.